It can't get much better than that! Hindin Solutions has been enabling organisations to meet and exceed their business outcomes for over a decade using a strong combination of smart software tools and people-focussed consultancy.

Our clients are winners on many fronts; in their business areas, as well as for innovative service provision. We pride ourselves on enabling our clients through our responsive customer service, our listening ability and our provision of fit-for-purpose solutions.

Hindin Solutions is the developer and owner of the product range that goes into our client focussed software solutions. We provide highly configurable software and using our expertise in change management, project management and knowledge management we work with you, the client, to deliver a solution that meets your requirements.

Recent solutions have covered business areas as diverse as Contact Centres, Customer Services, Procurement Management, Contractor Despatch and SLA Management as well as Knowledge and Quality Management. These all use our products such as the well known KnowledgeBase, TeamFlo and Mapit Designer mixed together in the best way to enable a business-centric solution.

As our solutions foster cooperative working they are branded Unison; this reflects the way the products and the people work together. See our Solutions Pages for more details.

Working closely with our clients and applying our philosophy around people, knowledge and smart software has delivered excellence and recognition for our clients and Microsoft Certified Partner status for us.

Upcoming Events

FREE NZ Public Sector Procurement and Contracts Management Seminar
February 25th 2010, 4pm until 6pm
Abel Tasman Hotel, Wellington

Click to register and let the debate begin!

Each solution is configured to suit the client business size, goals and existing environment. Our clients use their Unison Solutions variously as customer service software, CRM software, workflow management software, compliance management software, procurement and contract management software to name just a few of the applicable business areas.

Principally serving large Government departments, local authorities, and tertiary education providers, our solution:

• Handles large amounts of information
• Operates across organisational information silos
• Manages compliance
• Ensures accountability
• Streamlines service delivery

The solutions our clients use are built on our main products within a straight forward framework. This is our Unison Solution framework within which all the products sit and which delivers security, information, process and business segmentation to ensure that your users do not drown in irrelevant (from their perspective) data.

Our solutions focus on:

• Enabling customer service agents to provide consistent, accurate answers to enquiries
• Facilitating collaboration within and between organisations
• Automating business processes to make them transparent and efficient

Mapit Designer

Mapit Designer software guides users through complex legislation, procedures or workflows. It enables organisations/individuals to provide straight forward self-help and diagnosis systems for their users using a simple drag-and-drop designer.

Mapit Designer enables organisations/individuals to build an online self-help system, fault analysis system, online survey, etc. The general usage is in, but not restricted to, Customer Care and Support sector. Click here for further information...