About Us

Hindin Solutions Limited - Serving New Zealand's customers right!

Wholly New Zealand owned and operated, Hindin Solutions has been enabling organisations to optimise their customer service and productivity for over 10 years.

Based in Christchurch, the KnowledgeBase product suite has been the customer service remedy for large government departments, local authorities, and tertiary education providers throughout New Zealand and Australia.

Our solutions for customer service, knowledge management, and business process management have made us the dominant customer service and support software used within the New Zealand public sector.

We understand the unique nature of customer service in New Zealand, and we are committed to keeping an open dialogue to ensure our products are always growing to meet your requirements.

We attribute our success to our commitment to ensure that we develop and nurture a lasting relationship with all of our customers. Hindin's customers understand that we are always only a call away. Our staff are highly capable, conscientious, and committed to truly understanding your needs. In essence, we shorten the distance between client and developer - ensuring everything we do is a perfect fit.

Our software products are very flexible and configurable:

• Administrable from within the application
• All workflow settings are controllable by the business
• No expensive developers required
• Designed for Business Users, not techies
• Build your own workspaces

• Focus on change management projects rather than IT projects
• Strong knowledge gathering methodology
• Use of business-centric design and management methodologies
• You determine how you want to deploy and use the solution (on demand, hosted etc.)
• Establish a culture of a close working partnership