Your Business Needs

  Why Choose KnowledgeBase

Engaging with digital generation students using the channels of their choice - web, chat, phone, SMS

Regardless of the channel customers use when making enquiries, KnowledgeBase unifies enquiry histories providing a complete record of student and stakeholder interactions

Addressing the changing needs of students as they progress through their academic career

Maintaining student interaction history and utilise custom fields for recording specific, critical student contact information. Analyse this information to gauge student requirements

Improving quality and availability, while reducing the cost of providing outstanding customer service to students

Powerful KnowledgeBase search technology simultaneously scans multiple content sources to expedite enquiry response, satisfying students with prompt service

Retain students by satisfying students information and service related enquiries

Use our Campaign Manager to survey student satisfaction levels. Monitoring areas of dissatisfaction within your organisation will highlight issues and improve student retention

Seasonal workload fluctuations result in part-time or student workers and a transient workforce

Maintaining a common knowledge base is critical when aiming to deliver consistent messages to students. Simple, intuitive interface design of KnowledgeBase minimises training during seasonal 'peak' staff intakes

Maintaining long-term relationships with alumni and benefactors to fundraise when tuition fees and Government contribution are often insufficient

Previewing past interaction history of alumni and benefactors, prior to out-bound fundraising calls, is critical for building solid relationships and seeking financial contribution

Customer service is also important for IT/ AV helpdesks and student health

Extensible forms with customisable fields can be mapped to tailor fit your helpdesk processes using KnowledgeBase Forms and Workflow

  Customer Successes