The relationship between Governments and citizens is being transformed
by today's information age. The focus of Government is now around
visibility, accessibility of information and service on the citizen's
terms. Improved knowledge management and greater access to services
are key to providing cost effective Government.
Over the past ten years we have partnered with numerous Government
agencies to technologically empower their service agents. Through
these close relationships we've developed a thorough understanding
of the challenges Government departments and crown entities face.
If your department or division shares the business needs below,
contact us for a demonstration of how we can assist you.
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Your Business Needs
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Why Choose KnowledgeBase
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Coping with rising enquiry volumes as it becomes easier for
citizens to engage with Government
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Faster access to information, single customer interaction
history across multiple channels
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Meet rising service expectations which are being driven by
commercial sector
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KnowledgeBase can be used by service agents operating across
a range of communications channels, producing consistent,
accurate results
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Ensuring compliance with critical and dynamic regulations
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KnowledgeBase can control your most critical information
by ensuring contribution from requisite authority while our
innovative Memo Manager drives compliance through internal
communication technology
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Managing overwhelming volumes of content, multiple content
sources, duplicated and out-dated content
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Our collaborative content management engine allows you to
easily control content creation, delivery, versioning, revision
and archiving
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Supporting service by communicating across division and team
boundaries
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Our memo manager product can be deployed in a wide range
of situations where service agent shifts, large team size
or geographic separation make effective communication challenging
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Transformation towards becoming transparent, learning organisations
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KnowledgeBase has been founded on proven Knowledge Management
principles and Internet technology. We believe these are pivotal
in providing New Zealanders better access to Government information
and services
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Reducing barriers to collaboration between divisions, teams
and individuals
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Our workflow technology, combined with web-based delivery,
can replace manual processes (email, fax, phone) to streamline
service delivery
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Presenting a consistent face for your organisation to various
citizen and stakeholder groups
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Centralising knowledge within a single repository and unified
customer interaction histories will allow your service agents
to deliver consistent messages across all channels, at every
interaction point
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