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Local Authority Solutions
Local authorities have a difficult job managing the expectations
of a diverse range of stakeholders, while delivering cost effective
customer service. Rate paying citizens enquire about a wide range
of issues and expect an expedient, consistent response. Local authorities
often manage service level agreements with a number of third party
suppliers. Providing fast answers, streamlining service delivery,
and ensuring service transparency are key concerns.
If your council is challenged by these business needs, contact
us for a free demonstration of how we can assist:
Download our Local Authority solutions flyer
here
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Your Business Needs
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Why Choose KnowledgeBase
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Coping with rising enquiry volumes as it becomes easier
for 'citizens' to engage with Local Authorities
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Faster access to information, single customer interaction
history across multiple channels
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Meet rising service expectations driven by
commercial sector
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KnowledgeBase can be used by service agents operating
across a range of communications channels, producing consistent,
accurate results
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Managing the performance of contracted 3rd parties and
tracking progress on service requests
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With its three step workflow and rapid administration,
our RFS module has been tailored to specifically fit the
needs of local authorities
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Managing overwhelming volumes of content, multiple content
sources, duplicated and out-dated content
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Our collaborative content management engine allows you
to easily control content creation, delivery, versioning,
revision and archiving
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Supporting service by communicating across division and
team boundaries
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Our memo manager product can be deployed in a wide range
of situations where service agent shifts, large team size,
or geographic separation make effective communication challenging
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Transformation towards becoming transparent, learning
organisations
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KnowledgeBase has been founded on proven Knowledge Management
principles and Internet technology. We believe these are
pivotal in providing New Zealanders, better access to Government
information and services
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Reducing barriers to collaboration between divisions,
teams, and individuals
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Our workflow technology, combined with web-based delivery,
can replace manual processes (email, fax, phone) to streamline
service delivery
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Presenting a consistent face for your organisation to
various citizen and stakeholder groups
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Centralising knowledge within a single repository and
unified customer interaction histories will allow your service
agents to deliver consistent messages across all channels,
at every interaction point
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Click here
to read
how KnowledgeBase helped the Palmerston North City Council and Horizons
Regional council improve their after hours customer service offering.
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