News Archive

10 November 2008 :: NZTA Faults Management system for asset maintenance to be developed in Unison

20 September 2008 :: Auckland Motorways leverage Hindin Stakeholder Management Solution

04 September 2008 :: Hindin client wins another award for Customer Service

11 August 2008 :: Hindin achieves Microsoft Certified Partner status yet again!

17 June 2008 :: Transit New Zealand uses Hindin Solution in Auckland Traffic Management Centre

Simon Gough, the Project Manager for Transit NZ, states that he "...was most impressed by the flexibility and access to information". The system is currently being used in the Auckland region and it is agreed in principle to be used in the other Traffic Management Centres in the near future.

14 April 2008 :: Hindin co-presents talk at InfoManagement Summit

Mark English (GM, Hindin Solutions) and June Ralston (Ex- Contracts Manager, NZAID) discuss about the challenges, changes and culture shift with regards to rolling out an Information Management System, in the 6th Annual Information Management Summit 2008, Wellington.
Access their talk here ...

12 February 2008 :: Hindin desktop software on PC World cover DVD

A fully functioning demo version of the much lauded MapIT Designer software by Hindin Solutions feature in PC World magazine DVD - February 2008 issue Click here

05 November 2007 :: What You See is What You Get
Hindin Communications is reincarnated into Hindin Solutions to better reflect the broader scope of its current offerings. More...

24 August 2007 :: Councils' Customers - are they being served?
Dr. Mark English of Hindin offers expert opinion on 'Good Customer Service'. This article appears in the New Zealand Local Government Magazine - August 2007 Issue. Click here to view article...

20 August 2007 :: Contact Centres - Meeting the Council's Customers
A Hindin exclusive in the New Zealand Local Government Magazine - July 2007 on the many ways in which a local authority touches it's client base, and the cultural and technological challenges they face in the rush to meet CRM and customer service needs. Click here to view article...

01 July 2007 :: Hindin grows Wellington salesforce
With the large Wellington customer base, Hindin are pleased to announce that Roger Tautuku Orme has joined our growing Wellington presence. He brings a strong background in growing small companies from his experience with SAP in New Zealand.

8 May 2007 :: Hindin's newsletter Know How second issue
The second issue of Hindin's newsletter Know How is out now. Inside this issue

• A look at interoperability and data migration using KnowledgeBase
  
• Memo Manager and how it can help your organisation
• Exciting changes at Hindin

Click here to read Issue two of Know How

21 December 2006 :: Hindin's newsletter Know How first issue
The first issue of Hindin's newsletter Know How is out now. Inside this issue

• Get to know Carin van Boldern, our new Documentation Analyst and Trainer
  
• Recurring workflows and future scheduling, how these tools can help your organisation
• NZTA's KnowledgeBase system 'GOTCHA' turns one year old
• Let your customers answer their own questions, the benefits of Web Self-Service

Click here to read Issue one of Know How

21 November 2006 :: Hindin clients dominate Manawatu Contact Centre awards
The Manawatu Contact Centre Cluster have announced the winners of the 2006 awards. Two of Hindin Solutions customer's walked away with awards from the annual Manawatu Contact Centre awards.

Tina Hilliam from Massey University won the Contact Centre Manager of the year. The contact centre manager of the year was contested by two other KnowledgeBase customers, Michelle Charlton from NZTA and Glenda Parata from Palmerston North City Council.

Team wild cats from NZTA won the Contact Centre Team of the year award.

A complete list of winners can be found at the MCC website.

26 October 2006 :: Manawatu Contact Centre award nominations announced
The Manawatu Contact Centre Cluster have announced finalists for the 2006 annual awards. Finalists for the Manawatu Contact Centre Cluster (MCC), 2006 Contact centre awards were announced on Friday 20 October. The awards recognise excellence in a number of aspects of contact centre operations including management, training and Health and safety.

This year Massey University, NZTA and Farmers Mutual Group (FMG) are all leading the nominations with four nominations each.

Sitel, Contact Energy and Massey University are all nominated for the Supreme Award - Contact centre of the year.

A full list of finalists can be found at the MCC website.

Over the next three weeks, the judging panel will be conducting site visits to the finalists and the winners will be announced at the black tie awards dinner being held on the 17th of November at the Palmerston North Convention Centre. Frankie Stevens, judge from New Zealand Idol will be presiding over the awards.

Hindin Solutions is proud to be a sponsor of the awards and would like to wish its customers and all businesses nominate the best of luck for the night.

17 October 2006 :: Channel Magazine article
Hindin has recently been working with a Canterbury University MBA student on a market research project. The project allowed the student to gain invaluable experience. More...

Aug 2006 :: Hindin earns full Microsoft Certified Partner status
KnowledgeBase .NET and Web Services development has earned Hindin full Microsoft Certified Partner status. While Hindin has been part of the Microsoft ISV partner program for several years, we are now pleased to announce our full Microsoft Partner status.

Jul 2006 :: NZAID sign up KnowledgeBase for Contract Management
KnowledgeBase and Hindin Solutions have been selected by NZAID, the Government's international aid and development agency, for the implementation of a Contracts Management system. Hindin demonstrated the comprehensive CRM and Workflow management capabilities of KnowledgeBase in the delivery of a robust contract management system, and were selected from a wide field of parties responding to an RFI earlier this year.

Jul 2006 :: Kapiti Coast District Council acquire KnowledgeBase for Customer Service
KnowledgeBase usage has grown in the lower North Island with the signing of Kapiti Coast District Council.

Jun 2006 :: MSD policy advisors work collaboratively via KnowledgeBase technology
Using its specialist workflow and knowledge sharing expertise Hindin has implemented a system at MSD that allows the Policy analysts and other authorised parties across MSD and CYF to report and trend issues arising from policy implementations. The system allows users to log a policy issue and then inspect the geographic distribution of similar issues across New Zealand.

May 2006 :: Hindin General Manager interviewed for National Business Review
The interview with the Hindin General Manager (David Johnstone) for the National Business Review was published this month. The Article titled 'Toiling in the data fields of Local Government' describes how the KnowledgeBase product has achieved a remarkable level of success within Government both local and central.

Apr 2006 :: Customer Satisfaction Survey
A big 'Thank You' to all our clients who took part in the annual client satisfaction survey - we were very pleased with the outcomes from this, and value your time and effort - Thanks!

Nov 2005 :: KnowledgeBase powered 'After House Shared Service' wins ALGIM Innovation award
Following hot on the heels of winning the SOLGM award, the After Hours Shared Services has won another award. The ALGIM (Association of Local Government Information Management) Innovation award was taken away by Palmerston North City Council and Horizons Manawatu for their 'After Hours Shared Service'. This service spans several local authorities, and is underpinned by a KnowledgeBase implementation.

Sep 2005 :: KnowledgeBase powered 'After House Shared Service' wins SOLGM award
The annual SOLGM (Society of Local Government Managers) awards were revealed this month, with the Manawatu 'After Hours Shared Service' taking the 'Overall Winner' and 'Technology Application' awards. The 'After Hours Shared Service' manages the provision of information and the distribution of service requests across multiple councils through the Hindin KnowledgeBase product. Hindin are very proud to be providing the technology to make this service a success, and wish them success with signing up further councils.

Aug 2005 :: Rangitikei District Council sign for service
With the success of the Manawatu 'After Hours Shared Service' championed by PNCC and Horizons Manawatu, another Manawatu based Local Authority has taken up the Hindin KnowledgeBase product to achieve the same outcomes in excellence in customer service. Rangitikei District Council has become the latest client to see the benefits offered through the combined Information Discovery and workflow management tools in KnowledgeBase.

Jul 2005 :: NZTA Registry Centre answers the call
The Transport Registry Centre of NZTA has signed up for the Hindin KnowledgeBase system. They plan to implement the system to aid in aggregating all their manuals and information into one main discoverable body in KnowledgeBase.

May 2005 :: KnowledgeBase is technology of choice for Manawatu After Hours Shared Service
Horizons Manawatu and Palmerston North City Council (PNCC) have been working hard these past months gathering momentum to launch an After Hours service hosted by PNCC for all councils in the Manawatu. Seven councils have signed up for the initiative which makes use of the latest KnowledgeBase software for Information provision and Customer Request Tracking across all the subscribed councils.

Oct 2004 :: Hindin Solutions announce Collaborative Authorship tool
Following successful implementation with a Government customer Hindin are pleased to announce the immediate availability of their 'Managed Document' tool. This tool integrates Microsoft Word XP and Word 2003 with the KnowledgeBase Content Management system to deliver an integrated facility to analyse documents, assign individual authorship rights to sections, and then to manage the document production lifecycle from creation to publication, and all within a Version Controlled document management system. This powerful combination of state of the art Document Management facility with a familiar and understood office productivity tool allows organisations to handle the production of their large documents in a straightforward and collaborative methodology. Each section of the document can be authored in parallel to the others, and can have separate review and release cycles, which can even be tailored to suit the complexity or risk associated with the individual section. The approach offered by this tool promotes a more rapid and accurate document production, and with integration into KnowledgeBase organisations gain the benefits of the excellent discovery services available. The Managed Document tool is built purely in Microsoft .NET and uses Web Services to read and write documents into KnowledgeBase.

Dec 2003 :: Hindin selected by Ministry of Education Resourcing Division
This month sees the start of the Hindin implementation of KnowledgeBase for the Ministry of Education Resourcing Division. They plan to make extensive use of the advanced WorkFlow module, and the latest version control capability within the Content Module.

Aug 2003 :: Hindin awarded R&D grant from FRST
In a recent grant review cycle Hindin Solutions were awarded a R&D grant by the Foundation for Research Science and Technology. This will allow Hindin to fully explore their groundbreaking ideas in the area of Advanced Document Management. Further details will be released at a later date.

Jun 2003 :: Hindin joins Microsoft Empower Program
Hindin are pleased to announce that they have been accepted into the Microsoft Empower Technology Program. This gives Hindin the opportunity to produce their work flow and KnowledgeBase modules in the latest web-based technology. Within 12 months Hindin will be able to produce a workflow engine 'out of the box' for retail as a standalone product from KnowledgeBase.

May 2003 :: Work and Income goes live
With the addition of the Work and Income division to the Hindin Ministerial portfolio the number of seats at the Ministry of Social Development reached 1200. The application has been a hit with the users, and is expected to expand into further divisions as the year progresses.

Apr 2003 :: KnowledgeBase made available to 29 Student Associations
Used internally by Studylink (a Division of the Ministry of Social Development) in the provision of quality service and consistent information to students, KnowledgeBase (branded KBase at StudyLink) has been opened up to Student Associations.

Mar 2003 :: Waitaki District Council System Live
Waitaki District Council's move to KnowledgeBase started with the deployment of KnowledgeBase V3 onto their servers. Waitaki are making use of the full range of functionality, such as WorkFlow for their request for service system, the FAQ register, Document Management System (the Content Repository), and the many functions in the KnowledgeBase shell.

Nov 2002 :: Finalist for 'Young Achiever of the Year'
Hindin Solutions are proud to announce the inclusion of software engineer/analyst Matt Smith as one of the finalists for the Young Achiever Award at this year’s Westpac Trust Hi Tech Awards.

Nov 2001 :: Finalist for 'Excellence in the Use of IT for Customer Service'
The Department for Work and Income and Hindin Solutions who partnered to produce a comprehensive system to track student loan enquiries were included in the finalists of the Computerworld Excellence Awards 2001.