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News 9 March 2010 :: Rapid implementation of a new Roading System at the Auckland Motorway Alliance The AMA needed to replace existing software which managed road works due to its high total cost of ownership. Hindin's Unison solution was cost-effective and implemented rapidly in just six weeks. It not only allows greater control over the closure booking and activation process, but gives greater visibility to all Contractors, the AMA and future road users about what is happening across the Auckland Motorway Network. Doris Stroh, the AMA's Network Traffic Control Manager explains "the new software helps us to minimise the impact of road works while still maximising the work to be achieved within those closures". Click here to view the full case-study. 5 March 2010 :: Hindin User Group goes regional The next Hindin User Group event on 24 March 2010 will be held in four regions - Auckland, Palmerston North, Wellington and Dunedin and each will be linked via a video conferencing facility. We'll have a presentation from an expert user on implementing Unison to solve business problems, a discussion where we expect to hear our customers' thoughts on strategic product direction and we'll release the new - exclusive - User Group resource site. This is an invitation only event for current Hindin customers, for further information please contact your nearest Hindin office. 1 March 2010 :: Hindin welcomes new employee Tom Burkitt
Hindin is very pleased to announce the recent appointment of Tom
Burkitt to the role of Implementation Consultant.
Tom is an experienced project manager for technology
implementations, business improvement and planning.
Tom joins Hindin from his most recent role at MWH New Zealand where
he was the Group Manager for the Planning and Science team of 15
professionals in Christchurch.
During his eight years at MWH, Tom managed and
participated in the implementation of several critical business
systems, including; a global Knowledge Management implementation,
Asset Management Information Systems, and
he
managed several initiatives that rapidly and iteratively delivered
comprehensive Activity Management Plans.
Prior to MWH
Tom was a project manager, trainer and project co-ordinator for
several organisations in the UK involved in ICT and
environmental engineering technologies and he has a B.A. (Hons)
in Biological Sciences (Zoology) from Oxford University.
19 January 2010 :: The University of Otago has recently selected Hindin's Unison Solution We are very pleased to announce a recent success - the University of Otago has selected Unison to manage its HR processes and information for University staff. Their decision to implement a new system came from a customer services initiative which identified the university required a Knowledgebase. After a gruelling tender processes Unison won! 10 December 2009 :: Hindin's Unison solution drives pro-active decisions at the Auckland Motorway Alliance Hindin implemented Unison's CRM solution at the newly formed Auckland Motorway Alliance (AMA) - a fully customisable and scaleable solution built to support contact centres call handling, call logging, tracking, assigning, monitoring and issue resolution. Working to tight deadlines the implementation took just 6 weeks and was delivered on-time and on-budget. "It was great working with Hindin - they have excellent knowledge and were very accommodating and patient throughout the implementation and continue to be helpful and supportive now that we're live. We are already recommending them to other organisations" Rosalind Brown, Stakeholder Communications Manager. The AMA are using Unison to support their Help Desk and also, as an added benefit, to get a grip on their business and understand what their stakeholders want from them through analysing trends and monitoring service levels. "We're using the system to not only handle the day-to-day calls and emails but also to analyse trends and measure service levels so we are continuously building knowledge in order to be more pro-active in driving our decisions." Click here to view the full case-study. 21 July 2009 :: Hindin expands its 'Horizon' We are proud to announce Horizons Regional Council as our newest local authority client, adding to our long list of public sector clients. Their Unison system (dubbed ‘Regi’) has been deployed with their customer service department who aim to achieve 80% or more first-call resolution within a year. Hindin is pleased to offer Horizons Regional Council a rental licensing model, Which is very flexible and easy for customer implementation and uptake.Kaye Arnott, Corporate Information Manager at Horizons Regional Council says “Unison Touchpoint has just been implemented in our customer services department and has already proved to be a fantastic tool for providing access to a wide range of information through a single portal, thus helping our customer service team provide very efficient and effective service . Our aim is to resolve as many customer queries at the first point of contact as possible ”. She adds further “It (Unison) is a very customer-focussed system and I have been very pleased with the implementation management and training offered by the Hindin team“. 21 April 2009 :: Juggling contracts for profits Mark English of Hindin offers his expertise on Contracts Management with his article 'Juggling contracts for profit' that appears in the Channel Magazine - April 2009 issue. In this he shares his trade secrets with respect to effective contract management from first step to the last. Click here to view the full article. |
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