Mapit Designer: Turn Complexity into Simplicity

All our clients have similar goals: they need to guide their users through complex interactions to reach a defined result. Whether this is in the production of an online self-help system, a fault analysis system, running surveys, structured information capture, or guiding a reader through compliance with an involved piece of legislation; this tool enables rapid development of the user interface, or compliance and capture instrument.

Mapit is a simple drag-and-drop software tool which facilitates the construction of complex decision logic in HTML format. The end-users are presented with clean, clear web pages that show questions and gather answers. The navigation is setup through simple visual techniques such as dragging an arrow from page to page in the designer. The general usage is in, but not restricted to, Customer Care and the Support sector.

See what our Customers have done!

• Intel Corporation
• US Builder Supply

Outcomes

With Mapit Designer our clients have achieved the following and much, much more:

• Maximises adherence to set procedure
• Minimises the risk of regulatory or procedural non-compliance
• Reduces staff training time
• Reduces time to construct and test complex routes through procedures
• Reduces the time to advise on complicated issues

StudyLink
StudyLink, with use of this technology, were able to drive their training time down to two weeks; and their information compliance to 100%.

Land Transport New Zealand
LTNZ have very rapidly encoded some of their more complex processes including vehicle registration and driver licensing with the use of this scripting technology.

Ministry of Education
Ministry of Education make extensive use of this technology to facilitate self-help for many of their complex education-based applications.

Local Authorities
Local Authorities use Mapit Designer as a guiding tool to provide end-users with the correct Request for Service (RFS) in their councils. Additionally, they are starting to use this software as a self-help or trouble-shooting tool as well for IT-related issues.

• Easy to use drag-and-drop Script and Screen builder
• Construction of complex decision-based navigation logic
• Link into supporting Web-based content
• Capture data via text entry, check boxes, radio buttons
• Send data to business systems of your choice for processing
• Save as standards-compliant HTML

Simple Expression Builder	Example Output
Click picture to enlarge	Click picture to enlarge

The output from Mapit is a single HTML file that is used in contact centres and customer services to enable customers or Customer Services Representatives to self-help with complex decision making processes. Essentially you get the expert to encode their understanding of complex legislation and process into the decision tree software and then you can deploy the output HTML into your Content Management System.

The Mapit Designer is sometimes referred to as the process flow mapping tool as you construct a series of inter-related sections that represent steps in a process, with the flow between the sections based on decision logic.