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Campaign Manager
- Maximise the conversion of enquiries into customers
- Provide a professional and efficient "Shop Window" to customers
- Manage resourcing of seasonal peaks
- Manage multi-channel outbound campaigns for pinpoint results
- Cost effective integration with legacy systems
The KnowledgeBase Activity Manager is used as a CRM facility
by our Clients. As service and marketing knowledge is expanded it
can be used pro-actively to manage the customers. Inbound and Outbound
call queuing facilities enable targeted campaigns to be operated.
Resourcing your contact centre to match your market becomes a whole
lot easier with KnowledgeBase.
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Features
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Benefits
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Generate an outbound queue automatically from any interaction
type in KnowledgeBase
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Flexible outbound queue generation, updated automatically
as contact information is added from day to day.
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Screen popping is enabled to bring up a specific contact
from an inbound call
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Streamline the customer identification process and record
who is making contact.
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Create activities to effectively manage outbound campaigns
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Use the tool to effectively target prospective customers.
The KnowledgeBase campaigns can be used to interface directly
into other call queuing systems such as Zeacom QueueMaster.
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Flexible campaign questionnaires for Inbound and Outbound
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Auto-population of workflow or history.
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StudyLink use their "CRM" module to manage their relationship with
the 300+ education institutions they interface with.
Massey University utilises
the system as a CRM front end to their legacy student management
systems.
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