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Whitepapers and Useful Tips & Tricks

Top 10 Failure Points in Information System Implementation - How to Avoid the Press Read Hindin's popular whitepaper on "Top 10 Failure Points in Information System Implementation - How to Avoid the Press" by Mark English (Hindin Solutions) and Paula Smith (Pharmac), published in June 2008.

This whitepaper includes:
  • Defining success!
  • Top 10 system implementation tips
  • How to avoid bad press?
Hindin Whitepaper
June 2008
 
Hindin's top 10 Internet Explorer shortcuts that will make your work life a breeze.

This article includes IE shortcuts for:
  • Zoom in on the Fly
  • Backwards and forwards in time
  • Switch Between Tabs
  • And much more...
IE Tips & Tricks
July 2009
 

Magazine Articles

Councils's Customers - are they being served? This issue includes:
  • Who are your customers?
  • Learn about good customer service
  Contact Centres - meeting the council's customers
This issue includes:
  • Contact centres in Local Government Councils
  • Meet council's customers
LG Magazine
August 2007
Click to open the article in whitepaper Format   LG Magazine
July 2007
Click to open the article in whitepaper Format

Juggling contracts for profits This issue includes:
  • Secrets to successful contract management
  Juggling contracts for profits This issue includes:
  • Understanding your customer needs can turn you in to a trusted and valued partner
The Channel Magazine
April 2009
    The Channel Magazine
November 2009
 

Newsletters

Know How - Issue 1
This issue includes:
  • Getting to know the Hindin team
  • KnowledgeBase enhancements
  • Workflows & Requests for Service
Know How - Issue 2
This issue includes:
  • Track and manage memos
  • Conferences
  • Webservice interface at PNCC
Know How - Issue 1     Know How - Issue 2  
Know How - Issue 3
This issue includes:
  • Unison solution
  • Hindin family extends
  • Decision tree software- Mapit Designer
Know How - Issue 4
This issue includes:
  • Expanding Horizons
  • Contracts Management 101
  • Unison User Group Forum
Know How - Issue 3      Know How - Issue 4  

Know How - Issue 5
This issue includes:
  • Customer Experience Story - AMA
  • Sector Update - Roading
  • User Forum - Vision
   
Know How - Issue 5        

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