Knowledge Management Solution

Knowledge Management is widely touted as essential in creating a modern, knowledge-based economy, yet how to achieve this is often poorly understood. While technology can be a powerful knowledge enabler, it must be used strategically to support your organisation's Knowledge Management goals. Partnering with Hindin Solutions will not only give you access to software built on proven knowledge principles but also to professional service resource experienced in developing and implementing enterprise scale Knowledge Management solutions.

If you want to more effectively manage, enrich and utilise your organisations information and experience, contact us for a free demonstration of how we can assist you.

Your Business Needs		Why Choose KnowledgeBase
Preventing knowledge hoarding to make full use of organisational knowledge		KnowledgeBase exposes tacitical knowledge stored in the heads of your employees and centralises it providing a single point of access
Accessing information that resides in numerous different places		KnowledgeBase can concurrently search across a variety of different data sources
Allowing people to search for information in different ways		KnowledgeBase supports multiple methods of discovery (taxonomies, A-Z, hierarchies, browsing and search), allowing customers to find information in the most intuitive way
Cross-team collaboration is often slow and inefficient		KnowledgeBase workflow automates business and content management processes. Reports make these processes completely transparent, allowing participants to track progress
Reducing knowledge lost from an aging workforce or where staff turnover is high		Allow KnowledgeBase to become the central repository of your organisation's knowledge and you'll retain valuable knowledge despite staff churn or migration
Preventing staff from being overwhelmed with superfluous information		KnowledgeBase focuses on the quality of information, not its quantity. Our structured content management workflows ensure content is maintained by expert authors, while facilitating feedback to drive continual content improvement
Maximising benefits that can be realised from a diverse workforce		Dynamic content management processes allow KnowledgeBase content to be continually improved through the suggestions of a wide range of staff

Ministry of Education - Tertiary Information Systems and Sector Liaison
Tertiary Information Systems and Sector Liaison implemented KnowledgeBase to promote transfer of operational knowledge within their services team and resolve a greater proportion of enquiries on first contact. Initially, most calls were being passed to the back office. The KnowledgeBase Process Manager allowed enquiries to be automatically logged, transferred to appropriate experts for resolution, then queued for call-backs from the services team. With required knowledge encapsulated in enquiry cases, only simple analysis was required to build their central knowledge repository. KnowledgeBase thus empowers the services team, allowing them to deliver higher levels of customer service, while relieving pressure on back office staff, allowing them to focus in their area of expertise.

Waitaki District Council
The implementation of KnowledgeBase at Waitaki District Council was their first step towards achieving "information maturity". KnowlegeBase content discovery mechanisms were used to make the entire contents of shared drives searchable. Important content was then easily located and described with keywords, metadata and relevant FAQs, to create a centralised knowledge repository. Content management parameters, such as revision and expiry dates, were then applied to preserve the integrity of content within the knowledge repository. Using KnowledgeBase and Hindin professional services, Waitaki DC rapidly implemented an easily managed, self-sustaining and current, body of knowledge.