Linking People, Process, and Knowledge
Unison is a versatile product that can be configured by you and your colleagues easily and rapidly to solve many business problems. It's all about connecting people in various roles with the information they need and helping them follow defined processes so that the service you offer is delivered efficiently and effectively.
Many of our customers have developed Unison themselves to extend its value across their organisation. For instance, it may have started out in their call centre, but now it’s helping with permitting Ministerial statutory processes, knowledge management, stakeholder engagement, and case management.
The product has several core components that integrate and work together to make up a solution. Each of the components is configurable, in that you decide what information to store and what processes to follow. Once implemented, Unison gives staff and the business confidence that they are on top of their processes and communication.
Here’s just a short list of potential applications for Unison in your business:
- Processing permits and consents
- CRM and Stakeholder Consultation
- Customer Support Desk
- Case Management