What is Unison?

Unison is a scalable Enterprise Workflow Platform that is transforming service delivery across government, education and the commercial sector. Unison supports robust and flexible enterprise solutions for Contact Centres, Stakeholder Engagement, Contracts Management and many other real-world scenarios.

Running a business, whether it is public or private sector, requires that accurate and timely information be made available to your staff and stakeholders. Information for clients, managers, and operational staff – all of which has to be accurate, provided at the time it is needed, and also presented to the people that actually need it.

At the heart Unison is a fully integrated enterprise knowledgebase, stakeholder communications and business process automation platform.

The power behind Unison is more than the tight integration, but the easy configurability of the each of the elements of the core platform. Contacts can be described in a way that suits your business and how you relate to your stakeholders. The knowledgebase can be configured with a multitude of topics, categories, and methods for enabling discovery. In the business process automation side Hindin have put together a clever system to allow you to set up any data, roles and worksteps you want that reflect your business.

We train our clients in how to undertake this configuration - further enabling you to benefit from such a comprehensive system.

UNISON ContactsManager (learn more)

  • KnowledgeBase platform and core product
  • Graphical interface for a customisable data structure
  • Customer interaction history and analysis


UNISON KnowledgeBase (learn more)

  • Consolidate your organisational information
  • Facilitate easy discovery of content
  • Ensure that knowledge shared is always accurate and up-to-date


UNISON TeamFlo (learn more)

  • Track and trace work in progress
  • Manage service levels for staff and contractors
  • Business Intelligence reports allow proactive management
  • Performance reports identify training needs


UNISON MemoManager (learn more)

  • Control the dissemination of information throughout your organisation
  • Avoid the implications from mismanaged memos
  • Ensure staff is always aware of upcoming changes
  • Easily determine who has read and signed-off on important memos.