Stakeholder Engagement & Customer Service
Unison builds trust and drives outstanding service. It maintains a complete history of all of your interactions with customers and stakeholders. This builds confidence and ensures that you meet your Customers' expectations of high service delivery. You'll never miss a beat and remain in touch.
Setting up Unison to support customer service is straightforward. Out of the box it has many features you'd expect and you can configure its workflow engine and forms to meet the requirements of almost any business scenario. You are able to schedule, assign, and track service requests across your team all relating to the same customer or stakeholder.
Perhaps you have contracts or service level agreements to adhere to. No problem. Unison allows you to set stringent response and escalation times, whilst allowing team leaders and managers to get an instance snapshot of the status of service requests.
Unison has been deployed in many customer service scenarios and it is supporting stakeholder engagement on several large infrastructure development programmes. Here are just a small number of possible applications across several sectors:
- Customer issue tracking, support, and management of requests for service
- Stakeholder consultation for infrastructure planning
- Insurance claim management
- Student enquiry service in secondary and tertiary education
- Schools support and capacity building
- Complaints management systems